ETOILE PARK HOTEL

Data Protection Act

In accordance with the French Data Protection Act (Loi Informatique et Libertés), you have the right to access, modify, rectify and delete any personal data concerning you (article 394 of the French Data Protection Act of January 6, 1978, amended in August 2004).

Site access

It is reminded that fraudulently accessing or remaining in a computer system, hindering or distorting the operation of such a system, or fraudulently introducing or modifying data in a computer system constitute offences punishable by criminal penalties.

Intellectual property rights

ETOILE PARK HOTEL is the owner, or holder of the rights, to all the elements that make up this site, in particular data, drawings, graphics, photos and soundtracks.
Any reproduction, representation, distribution or redistribution, in whole or in part, of the content of this site by any process whatsoever without the express prior authorization of ETOILE PARK HOTEL is prohibited, and would constitute an infringement punishable by the Code of Intellectual Property.

Photo credits :

Jacques Edouard Vekemans, Sylvain Modet, Valérie Karakatsanis

Website content

ETOILE PARK HOTEL reserves the right to correct the content of this site at any time and without notice. Furthermore, ETOILE PARK HOTEL declines all responsibility in the event of delays, errors or omissions in the content of these pages, or in the event of interruption or unavailability of the service.

Automated processing of personal information

ETOILE PARK HOTEL does not collect any nominative or personal information about visitors to its site other than that which is openly and voluntarily provided, in particular via the e-mail addresses of its correspondents.

Hypertext links

The ETOILE PARK HOTEL site contains hypertext links to sites not published by ETOILE PARK HOTEL. Consequently, ETOILE PARK HOTEL cannot be held responsible for the content of sites accessed in this way.

Cookies

The traffic data and cookie files we store on your computer are used internally to analyze the number of visitors to our information pages in order to improve their content. Data relating to visitor browsing is not used to identify individual visitors. It consists of aggregated statistics showing the most and least popular pages, preferred paths, activity levels by day of the week and time of day, and the main client or server errors. We remind you that you can block the installation of cookies on your computer using your browser software.

Google Analytics

This website uses Google Analytics, an analysis service operated by Google that helps websites understand how to personalize their pages in order to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To find out more about Google Analytics, visit the official page.

Terms and conditions of sale

In accordance with article L221-28 paragraph 12 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code.
The Conditions of Sale for the rate booked specify the terms and conditions for cancelling and/or modifying the reservation.
The personal information concerning you that the hotel will be required to process results from your request to make a reservation with our hotel.

These data are:

Surname, first name, address, telephone, fax, e-mail, nationality, the nature of the business or personal reservation and the name of the company if required.

This data is required for the following purposes:

  • Processing the reservation
  • Improving our customer service
  • Accounting and management of our hotel
  • Processing of mandatory statistics

This information is neither sold nor communicated to third parties and is strictly reserved for the internal uses described above.
The law, and in particular the General Regulation on the Protection of Personal Data, gives you the right at any time to have the above data modified, as well as the right to have it communicated to you, deleted or limited in time.

To this end, you can use one of the following procedures:

  • Send an e-mail to the hotel
  • Send a letter to the hotel
  • Contact form on our website

DISPUTES / Mediator

In accordance with article L. 612-1 of the French Consumer Code, the consumer, subject to article L.612.2 of the French Consumer Code, has the right to submit a request for amicable resolution by mediation, within a period of less than one year from the date of his or her written complaint to the professional.

SOC ETOILE PARK HOTEL has designated SAS Médiation Solution as a consumer mediation body, under membership number 52610/VM/2403.

To refer a matter to the mediator, the consumer must submit his or her request :

Whatever the means of referral used, the request must contain :

  • The applicant's postal address, telephone number and e-mail address,
  • The name, address and Sas Médiation Solution registration number of the professional concerned,
  • A brief statement of the facts,
  • A copy of the prior complaint,
  • All documents required to process the request (purchase order, invoice, proof of payment, etc.).

List of opposition to telephone canvassing

Consumers are informed that they can register on the telephone anti-solicitation list, known as Bloctel.